Warranty Service

Notice to consumers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our hardware products come with a one (1) year warranty given by Wacom Co., Ltd. with a subsidiary located at Wacom Australia Pty. Ltd., Unit 8, Stage 1 Cumberland Green, 2-8 South Street Rydalmere, NSW 2116 Australia.

If your products do not provide the general features and functions described in the User Documentation in the one (1) year period after delivery to you please contact Wacom Australia Pty. Ltd., at +61-29422-6700 with details of your product, serial number, and proof of purchase.

You may be required to return the hardware product to the address we provide to you at the time, in which case such return will be at your own cost. The benefits under this warranty are in addition to other rights and remedies that you may have at law. 

If you have any questions about warranty service, please use the following inquiry form. Support inquiry form (Wacom Asia Pacific Contact Center)

Limited Warranty (Asia Pacific Region)

Wacom Asia Pacific Limited Warranty Details (PDF 598 KB)

Bamboo, Bamboo Fun and Intuos tablet warranty

Wacom Co., Ltd. warrants the product, to the original consumer purchaser, including the main unit and accessories such as the AC adapter and cables, to be free from defects in materials and workmanship under normal use and service for a period of one (1) year, from the date of original retail purchase, as evidenced by a copy of the receipt (proof of purchase). Upon discovery of a defect in the product, except in the software, within the warranty period, the warranty holder should contact the original place of purchase to obtain instructions for returning the product for repair or replacement. Wacom and its partners are not obligated to reimburse unauthorized prepaid shipment. Wacom Pen Tablet warranty details (PDF 93K)

Cintiq and other pen display warranty

Wacom Co., Ltd. warrants the product, to the original consumer purchaser, including the main unit and accessories such as the AC adapter and cables, to be free from defects in materials and workmanship under normal use and service for a period of one (1) year, from the date of original retail purchase, as evidenced by a copy of the receipt (proof of purchase) and registration with Wacom online within 30 days of purchase. Upon discovery of a defect in the product, except in the software, within the warranty period, the warranty holder should contact the original place of purchase to obtain instructions for returning the product for repair or replacement. Wacom and its partners are not obligated to reimburse unauthorized prepaid shipment. Wacom Pen display warranty details (PDF 90K)

Premium Extended Warranty

A Premium Extended Warranty, up to two additional years, is available for the Cintiq 24HD touch, Cintiq 24HD, Cintiq 22HD.

Bundled software

Software is licensed "as is." Wacom makes no warranty with respects to its quality or performance. Wacom cannot guarantee you uninterrupted service or the correction of any errors.

Pen display pixel policy

Each interactive pen display LCD panel is produced under very stringent quality standards. Production techniques cannot guarantee an absolutely perfect TFT display. Wacom does not allow any pixel to be always white or always black. The Cintiq 21UX display contains 5.76 million sub-pixels (red, green, or blue dots), the Cintiq 12WX contains 3.07 million, the PL-720 3.93 million, and the DTI-520 2.36 million. A small number of sub-pixels (13 or fewer for Cintiq 21UX, 7 or fewer for Cintiq 12WX, 5 or fewer for PL-720, and 4 or fewer for DTI-520) can be partially on or partially off - this does not mean the display is defective. In a partially on sub-pixel, 50% or more of the sub-pixel is always lit. In a partially off sub-pixel, 50% or more of the sub-pixel is always dark. Support inquiry form (Wacom Asia Pacific Contact Center)