Customer Care

Find support contact information for your country:

The information on this page is for the Asia Pacific regions (Australia, India, Indonesia, Korea, Malaysia, New Zealand, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam excluding Japan, China and Hong Kong).

For support in China, Hong Kong, Japan go to the region selector.

Wacom Asia Pacific Contact Center (WAPCC)

Country Phone Number Language Business Hours Service
New Zealand (09) 9518328 English Mon-Fri 12:00-20:00
NZST		 Technical support
& Prepurchase
Australia 1300 092 266 OR (02) 8999 4233 English Mon-Fri 10:00-18:00
AEST		 Technical support
& Prepurchase
Malaysia 1-800-815612 English Mon-Fri 9:00-18:00
(Local time)		 Technical support
& Prepurchase
Singapore 800-1205558 English Mon-Fri 9:00-18:00
(Local time)		 Technical support
& Prepurchase
Thailand 001800120666407 English Mon-Fri 9:00-18:00
(Local time)		 Technical support
& Prepurchase
Taiwan (02)8227-8819 Traditional Chinese Mon-Fri 9:00-18:00
(Local time)		 Technical support
& Prepurchase
Philippines (02) 5712412 English Mon-Fri 9:00-18:00
(Local time)		 Technical support
& Prepurchase
India 000-800-001-6355 English Mon-Fri 9:00-15:30
(Local time)		 Technical support
& Prepurchas

Support inquiry form (E-mail support is also available)

* Service is closed on Saturdays, Sundays and some local holidays.

Regional Offices

Wacom Australia Pty. Ltd (Australia)

Unit 8, Stage 1 Cumberland Green 2-8 South Street,
Rydalmere NSW 2116 Australia
Tel: +61294226700
Fax: +61 2 9420 2272

Support inquiries should be made to the local Wacom office in Korea.

Wacom Korea Co., Ltd. (Korea)

25Fl DMC iaan Sangam 2nd Complex, 1653,
Sangam-dong, Mapo-gu, Seoul , Korea , 121-270
Tel: + 82-2-557-3894
Email: support@wacomkorea.com

Regional Distributor Support

India

Aditya Infotech Ltd

2-5, Khemka Center, DDA Building,
Nehru Place, New Delhi – 110019
Phone: 011-46665666
E-mail：santosh_poojary@adityagroup.com
Contact Person: Mr. Santosh Poojary

Neoteric Infomatique Pvt. Ltd.

Unit 21/A, 2nd Floor, Film Centre, 68 Tardeo Road,
Next to AC Market, Tardeo Mumbai-400 034, India
Phone：+912232920619, 32980665
E-mail：savita.paymode@neoteric.co.in
Contact Person：Ms. Savita Paymode
Indonesia

PT. Datascrip

Mr. Pak Hali
Tel: +62-21-6125686
Email: hali@datascrip.co.id
Pakistan

Texitech Pakistan

Mr.Qamar Rizvi
Tel: +92-21-2572027
Mobile: +92-333-2387794
Email: qamar@texitech.com
Philippines

American Technologies, Inc./BN Distributors, Inc.

Mr. Bennie Salaum
Tel: 7230601 loc 261
Email: bsalaum@ati.com.ph

Mr. August Arienda
Tel: 7230601 loc 341
Email: aarienda@ati.com.ph

Challenge Systems, Inc.

Mr. Nestor Punsalan
Tel: (632) 892-3779, 892-7973, 892-7230
Email: nestor.punsalan@challenge.com.ph
Thailand

Diversitec Distributor (Thailand) Ltd.

Mr. Tawit Prasitvut (Business Manager)
Tel: +66-2714-9240-1
Email: tawit@diversitec.co.th
Vietnam

Do Hoa Co., Ltd. (Graphcomp)

Mr. Kha Nguyen:
Tel: +84-913695801, +84-903723172

Mr. Nam Pham:
Tel: +84-908368320, +84-89912567
Email: graphcomp@hcm.vnn.vn