Repair
Repair Requests
Upon discovery of a product defect within the warranty period, the warranty holder should contact the original place of purchase to obtain instructions for returning the product for repair or replacement. Please contact the appropriate local Wacom office or local distributor by referring to the list below. Our local staff will assist you with diagnostic steps to verify the defect and to inform you of the return location and procedure. For repairs and returns, a return merchandise authorization (RMA) will be issued by our staff. Please be sure to provide your purchase document, receipt or warranty card.
Wacom and its distributors are not obligated to reimburse unauthorized prepaid shipments.
Wacom offices and local distributors can also assist you with RMA for out warranty repairs.
You may also call the Wacom Asia Pacific Contact Center, where our support staff will guide you through diagnostic steps and provide local service contact information.
Important: Your product must be serviced in the region where it was purchased
Regional Offices
| Korea: Wacom Korea Co., Ltd. |
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Support inquiries should be made to the local Wacom office in Korea.
25th Floor DMC iaan Sangam 2nd Complex, |
| Australia: Wacom Australia Pty. Ltd |
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Unit 8, Stage 1 Cumberland Green 2-8 South Street, Rydalmere NSW 2116 Australia Phone：+61294226700 FAX：+61 2 9420 2272 |
Regional Distributor Support
Support inquiries should be made to local distributor offices in these countries.
Do Hoa Co., Ltd. (Graphcomp) |
1068 CMT8 street, Tan Binh district., HCM city, Vietnam Contact Person：Mr. Kha Nguyen Contact Person：Mr. Nam Pham |
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Sapura Marketing (Thailand) Ltd. |
8/149 35th Floor, Phaholyothin Place Building, |
GrandTech C.G. Systems Inc. |
3F, No.33, Lane 76, Rui Guang Rd. |
Weblink International Inc. |
2-4F, 39, Sec. 1. Chung Hsiao W. Rd. |
Peripheral Solutions (S) Pte. Ltd. |
150 Macpherson Road #05-03, Science Arts Building |
GrandTech Systems Pte Ltd |
10 Ubi Crescent #05-28 Ubi TechPark Phone：+65-6283-7770 |
American Technologies, Inc./BN Distributors, Inc. |
ATI Bldg., No. 5 Ideal St., cor. McCollough, |
Challenge Systems, Inc. |
Unit 6L, Vernida 1 Building 120 Amorsolo St., Legaspi Village, |
Texitech Pakistan |
F-41, Estate Avenue S.I.T.E., Karachi, Pakistan |
Renaissance Brands |
92 Beachcroft Avenue, Onehunga Auckland Private Bag 24905 |
Ingram Micro NZ Ltd |
231 Bush Road, North Harbour Industrial Estate |
Scholastic New Zealand Limited |
21 Lady Ruby Drive, East Tamaki |
GrandTech Systems Sdn Bhd |
Suite A-3A-10, Plaza Mont' Kiara No. 2 Jalan Kiara 1/70 C, |
Jardine OneSolution (2001) Sdn Bhd |
Lot 22 and 24, Jalan 225, Section 51A, |
PT. Datascrip |
Division V Kawasan Niaga Selatan Blok B-15 Bandar Kemayoran |
GrandTech Systems Indonesia |
Pusat Niaga Roxy Mas Blok B1/31 Jl.K.H. Hasyim shari, |
Neoteric Infomatique Pvt. Ltd. |
Unit 21/A, 2nd Floor, Film Centre, 68 Tardeo Road, |