Customer Care

Find support contact information for your country:

The information on this page is for the Asia Pacific regions (Australia, India, Indonesia, Korea, Malaysia, New Zealand, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam excluding Japan, China and Hong Kong).

For support in China, Hong Kong, Japan go to the region selector.

Wacom Asia Pacific Contact Center (WAPCC)

Country
Phone Number
Language
Business Hours
Service
New Zealand (09) 9518328
English
 Mon-Fri
12:00-20:00
NZST
Technical support
& Prepurchase
Australia 1300 092 266 (Toll free),
(02) 8999 4233
English
 Mon-Fri
10:00-18:00
AEST
Technical support
& Prepurchase
Malaysia 1-800-815612
English
 Mon-Fri
9:00-18:00
(Local time)
Technical support
& Prepurchase
Singapore 800-1205558
English
 Mon-Fri
9:00-18:00
(Local time)
Technical support
& Prepurchase
Thailand 001800120666407
English
 Mon-Fri
9:00-18:00
(Local time)
Technical support
& Prepurchase
Taiwan (02)8227-8819
Traditional Chinese
 Mon-Fri
9:00-18:00
(Local time)
Technical support
& Prepurchase
Philippines (02) 5712412
English
 Mon-Fri
9:00-18:00
(Local time)
Technical support
& Prepurchase
India 000-8000016355
English
 Mon-Fri
9:00-15:30
(Local time)
Technical support
& Prepurchase

Support inquiry form (E-mail support is also available)

* Service is closed on Saturdays, Sundays and some local holidays.

Regional Distributor Support

Support inquiries should be made to local distributor offices in these countries: India, Indonesia, Pakistan, Philippines, Thailand and Vietnam.

Philippines

American Technologies, Inc./BN Distributors, Inc.

Mr. Bennie Salaum
Tel: 7230601 loc 261
Email: bsalaum@ati.com.ph

Mr. August Arienda
Tel: 7230601 loc 341
Email: aarienda@ati.com.ph

Challenge Systems, Inc.

Mr. Nestor Punsalan
Tel: (632) 892-3779, 892-7973, 892-7230
Email: nestor.punsalan@challenge.com.ph