Repair

Repair Requests

Upon discovery of a product defect within the warranty period, the warranty holder should contact the original place of purchase to obtain instructions for returning the product for repair or replacement. Please contact the appropriate local Wacom office or local distributor by referring to the list below. Our local staff will assist you with diagnostic steps to verify the defect and to inform you of the return location and procedure. For repairs and returns, a return merchandise authorization (RMA) will be issued by our staff. Please be sure to provide your purchase document, receipt or warranty card.

Wacom and its distributors are not obligated to reimburse unauthorized prepaid shipments.

Wacom offices and local distributors can also assist you with RMA for out warranty repairs.

You may also call the Wacom Asia Pacific Contact Center, where our support staff will guide you through diagnostic steps and provide local service contact information.

Important: Your product must be serviced in the region where it was purchased